Customer Engagement Tracking Bot
Develop a Customer Engagement Tracking Bot that converts customer engagement CSV file into an excel file; Adds a column to display how many days the customer was last contacted; Creates sheets with customers based on when last they were contacted;
- Convert CSV file provided to .xlsx file.
- Add a column to display how many days the customer was last contacted and perform excel manipulation to get the last contacted time. i.e Today's date minus the date last contacted
- Filter by the difference and split based on the ranges below.
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Concepts you will learn:
Tools to use:
Any RPA software such as UiPath, BluePrism, AutomationAnywhere, PowerAutomate, etc that you are familiar with.